Blue Coast Golf Passport

The Service from Tee-times, in November 2011 and February 2012 was excellent: accurate, timely and friendly and generally very helpful. The only issue I had in November, which had nothing to do with Tee Times, was the very poor service at Pine Cliffs - treated us as playing 9 holes when we booked with you for 18; past the responsibility to us for clarifying this even though their arrangement with you made that clear, and then tried to throw us off the course as we went down the 10th - to our acute embarrassment and with no apologies offered for their mistake. Instead their response was to try an impose an extra charge of 10 euros for the buggie which they had already charged an extortionist 40 euros for what they said was nine holes and we had played 18. I would urge caution in your dealings with them as they do not understand the concept of customer care (Blame the customer is their Mantra) and thus risk your good reputation too. It was no surprise to me that there were very few people on the course even on a lovely Saturday afternoon. Nothing in what I have written detracts from your wonderful service, but serve to enhance it, but do watch out that those which you deal with have the same standard.

TeeTimes reply:
Dear Miss Dearnley, Thank you for letting us know about your experience at Pine Cliffs. We will inform them of your feedback, which we are sure they will take into consideration in order to prevent the same situation from happening again in the future. Hope to assist you again on your next trip.

The whole week went without a hitch. All the courses were expecting us and we had no delays. We prefer to book our own apartments through Owners Abroad and the car hire. WE thought the car hire prices you quoted were excessive. We managed to find it a lot cheaper. We are thinking of Lagos on Algarve for next February and will certainly be booking through your company. We will be looking for a 3 bed appt in Lagos within walking distance of centre Gordon Butterworth

TeeTimes reply:
Thak you so much for your feedback! We look forward to assist you in booking your next trip.

The Penina course and the local staff are very much outdated. The treatment was everything but hospitable and the course was very poorly maintened at the time we played there. The Monte Rei and Oceanico Faldo course were both beyond our expectations.
Many Thanks, Elmar Wilens

TeeTimes reply:
Thank you for your feedback. We will pass it on to the resort in question, who will for certain take in on board so as to improve the services you mention. Thanks again!

We enjoyed our holiday and Portugal very much. So we will visit Portugal again in the future.

TeeTimes reply:
Dear Mr. Pekka, thank you very much for your feedback and hope to be of use to you again in the near future.
Vilamoura Package

Wir sind wieder einmal sehr zufrieden mit Ihrem sehr schnellen und sehr freundlchen Service. Preis und Leistung war voll OK. Da auch das Wetter gepasst hat war es rund um ein gelungener Urlaub. Vielen Dank!

TeeTimes reply:
Vielen Dank für Ihr Feedback. Es ist eine Freude, zum Erfolg unserer Kunden beitragen Urlaub.

The member of staff on the reception at Vale da Pinta golf course was rude and off hand


TeeTimes reply:
Thank you very much for your feedback, which we will pass on to the responsible department at the golf course in question. It is always important for us to be made aware of such situations so that we prevent them in the future. Thanks again.

accommodation and car booked separately

Had a fantastic time and everything went like clock work. Definitely will be using tee times again

TeeTimes reply:
The feedback you gave us is what we work towards and so it feels very good to receive confirmation that we have succeeded. Thank you very much.

Particularly excellent was yourselves obtaining a refund from Palmares when I had to delay my arrival in Algarve owing to a funeral - thank you.

TeeTimes reply:
Thank you, for your feedback. We always try to do the best for our clients and that was the fair thing to do for you. Please accept our sympathies and hope you get to visit Portugal soon.

Chrissie could not have been more efficient in sorting out our golf. We visit Portugal annually and I will definitely come to yourselves shortly to ask you to put some prices together for the full package (golf, hotel, transport, etc) for next years visit. Thanks again. Steve Richmond

TeeTimes reply:
Mr. Richmond, thank you for your feedback. We will pass it on to our staff and look forward to sort out a package for your next visit!